At Singular School, we are committed to delivering high-quality educational services, but we understand that circumstances can change. Our refund policy is designed to provide flexibility while maintaining the integrity and quality of our programs.
1. “7-Day Peace of Mind Guarantee” for Session-Based Courses
We offer a 7-Day Peace of Mind Guarantee for our session-based courses. If, within the first 7 days of the course’s start date (before the second week of content is released), you find that the course is not the right fit, simply email us at email@singularschool.com to request a refund. Our support team will guide you through the process.
2. Refunds for Multi-Course Bundles
If you purchase a multi-course bundle, you are eligible for a full refund if requested within the first 7 days of the start date of your first enrolled course. After this period, refunds will no longer be available for any part of the bundle. This policy allows us to provide flexibility while ensuring a consistent learning experience for all participants.
3. Refunds for Instant-Access Courses
For instant-access courses, you may request a refund within 30 days of the purchase date. To initiate the process, email us at email@singularschool.com, and our team will assist you promptly.
4. Important Notes on Refunds • Upon initiating a refund, you will lose access to all course materials, resources, and any associated benefits immediately.
• Refunds typically take 5-7 business days to process, depending on your bank or payment provider. 5. Our Commitment to Quality At Singular School, we ensure that every course is supported by dedicated instructors and resources. As soon as you enroll, our team, including Teaching Assistants (TAs), begins working to enhance your learning experience. This commitment is why our refund policy has clear time limits. Your understanding helps us maintain a high standard of education and fairness for all stakeholders. 6. Support and Questions If you have any questions or concerns about our refund policy, feel free to contact us at email@singularschool.com.
Our team is here to assist you and ensure your experience with Singular School is positive and productive.
Thank you for choosing Singular School. Together, we’re empowering the next generation of storytellers to imagine, create, and inspire.
